If you are not completely satisfied with a product, RAM Electronics Company will gladly exchange or refund the purchase – at its own discretion – within 5 business days of the return request date, according to the notes below. Boxes and packing material have to be in the original condition and the product has to be unused and box unopened. All claims for shortages/ misshipments /misbillings must be made within 1 day of delivery. Returns are for replacement or merchandise credit only. The value shall not include any shipping charges. A copy of RAM Electonics invoice must be included with all returns. All items must be returned complete and in their original boxes or packages with all original parts/documentation; if items are not returned with their packages or if any other item or documentation is missing, products will not be accepted as a return item. All returns must be shipped freight prepaid, the customer is responsible for all freight and shipping charges.